There is only one boss - “The Customer” - and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else - Sam Walton

Assumptions are the termites of relationships - Henry Winkler

Just having satisfied customers isn’t good enough anymore; if you really want a booming business, you have to create raving fans - Ken Blanchard

‘Value-added’ promotes customer retention (they come back) but ‘value-unique’ nurtures customer advocacy (they bring their friends) - Chip Bell

The key is when a customer walks away, thinking; “Wow! I love doing business with them, and I want to tell others about the experience” - Shep Hyken

Excellent customer service is the number one job in any company; it is the personality of the company and the reason customers come back… Without customers, there is no company - Connie Elder

Client service is about excellence and integrity above all else, and it should be a continually evolving process - Kirk Paulsen

Customer service has more in common with selling an identity than it does with selling a product - Than Merrill

People do not care how much you know until they know how much you care - Teddy Roosevelt

Customer service should not be a department, it should be the entire company - Tony Hsieh

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Your most unhappy customers are your greatest source of learning - Bill Gates

About Us

At Phoenix & Heights, we apply simplified and unconventional methods in providing business solutions (PR, Marketing and Concept Development) for clients, leveraging on our unique business model which is “business unusual” (doing business in a very impressive extra-productive way even in the midst of prevailing negating factors).

Who We Are

Phoenix & Heights is a limited liability company incorporated in the year 2015 by the Corporate Affairs Commission (CAC) in Nigeria. Phoenix & Heights aims to provide simplified and unconventional business solutions for clients. The company has a history of delivering services in a manner which entails giving much more time and effort than expected. Clients are given access to a system of “after-sale” services and adequate response to feedbacks.

What We Do

Phoenix & Heights is a service provider with focus on

Public Relations (PR)

General PR Services, Publicist Services, Special PR Services For SMEs

We engage in strategic communication that aims at building a mutually beneficial relationship between our clients and the public.


Marketing, Sales Solutions and Branding Strategies

We engage in the business of promoting the products or services of our clients (to enable increased sales).

Concept Development

We engage in the process of developing ideas to provide specific business solutions for our clients. For us at Phoenix & Heights, we believe, concepts are developed in phases from formless idea (creation) to precise message in an appropriate form (actualization and implementation).

Contact Us

Middle Floor, 33, Okpe Road, Sapele, Delta State, Nigeria

+234-806-413-0223, +234-907-003-6274, +234-701-828-5593, +234-803-390-4854 (WhatsApp & sms)